I created Full Circle with the goal of having the most comprehensive and focused company in which to deliver home care services on an individualized basis. For me, the joy of operating a business like Full Circle is having the ability to directly improve the lives of individuals needing customized care. As a long-time Toronto resident, I know that many local seniors and young families could benefit from new approaches to in-home care that will bring them greater flexibility, more connection to the community, and provide families with the comfort of knowing that their loved one is matched with their ideal caregiver.
The desire to help others and the compassion for their unique needs developed at an early age when I witnessed how family love and devotion, no matter how selfless, were just not enough to manage aging parents. I saw first hand how demanding, exhausting and emotionally draining such work could be when my late father was diagnosed with Dementia in his later years and my mother became his primary caregiver. Additional support was not only desirable, but essential to the health and continued vitality of the family unit.
At Full Circle we believe that many local seniors can benefit from new approaches to in-home care. This starts by including the family throughout the care planning process, a key component of the concept of “family-centered care,” which has been adopted by top medical professionals.
The home health care industry has historically been dominated by sitters and companions and there has been a lack of comprehensive services to help families establish a “Healthy Balance” in their lives and in the care of their loved ones. Providing home health care to clients is not simply about scheduling help from third party service providers, but includes offering a wide spectrum of home care and community support services to meet the individual needs of clients and their families. A strong communication loop between family, the caregiver, Full Circle’s management, and community healthcare practitioners is essential for ensuring that all the needs of the client are met.
At Full Circle Home Care, we also use the latest in health technology to maximize opportunities for communication between all members of our client’s care circles. We utilize nursing oversight to ensure that we are in compliance with physician orders, and that our care plans are being properly administered.
Lastly, Full Circle Home Care is proud to be a Certified Age-Friendly Business, a nationally recognized program that confirms those business owners who have come to recognize that our world is aging, and have sought out to gain insight into how they can connect better with their aging customers to ensure they have an even more engaging and positive customer experience. Each member of the Full Circle team has completed the Certified Age-Friendly Business (CAFB)® Foundation Course and have agreed to abide by the Age-Friendly Business Code of Service.
Glenn F. Martin, MBA, CPCA, CTP, ICD.D, FICB